Primo Pizzeria & Italian Specialties - Wilton

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Reviews about Primo Pizzeria & Italian Specialties - Wilton

• Abbie Kambourelis
  ★ ☆ ☆ ☆ ☆
  Two years ago, this was our favorite place to get pizza and wings. However, over time, there pizza has become hit or miss. The busier they became, the pizza was either not cooked all the way or over cooked! Hardly ever was it how it used to be, good.
  
  We then started to try their dinners on the nights that we didn't have time to cook or just wanted to be lazy, they had great meals! The meals were delicious and a huge portion for the price. However, my most recent experience, I had my family over and on their website there was an option under the coupon section for 2 eggplant Parmesan dinners for $21.99. When I called to order this, the woman explained that this was on an older menu and is no longer available. I proceeded to tell her that this was not actually on a menu, but that it was on their website and I was looking at it as I was speaking to her. I heard her tell another woman in the background my response to which the woman yelled "she's wrong, that is no longer available" they said the best they could do was discount it by $2. I personally felt that it was rather rude to tell the customer that I was wrong when I was clearly looking at their website and she decided to get the owner. Now, I thought the owner was going to be apologetic and I thought for sure someone would have looked at their website to verify that I was either wrong or right but no. The owner just said "Hello" in a very rude tone without even introducing himself. I explained the situation and he was still very rude and condescending and stated that it is an old menu (again with the old menu line!) and that they no longer offer that. Then when I said well I'm sorry but it is on your website. He responded by saying (in a very demeaning tone!) "ya know what, I'll just give you the price this one time (literally as if he was doing me a favor!!!) and that's it. Hold on. And then hands the phone back to the woman and says "take her order!"
  
  Let me tell you, if it was late and two days before Christmas with my family in from out of town, I would have canceled the order altogether. I will NEVER EVER order another thing from that restaurant. I urge others to think about what customer service they would want in an establishment. Caputos, I will pay the extra for your consistent delicious food and great service.

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